RETURNS POLICY

PLEASE NOTE: CUSTOM OR BESPOKE WATCHES ARE VALID FOR RETURNS AND WE ALSO OFFER FREE EXCHANGES.

Returns Process:

Start Your Return: To begin a return, reach out to our customer service team within 7 days of receiving your order. You can email us at info@arabicwatches.co.uk with your order number and the reason for the return.

Item Condition: Ensure that the items you wish to return are unused, unworn, and in their original packaging with all tags attached.

Return Shipping: You will need to cover the cost of shipping the items back to us. However, we provide free return shipping labels for eligible returns upon request.

Inspection and Processing: Once we receive your returned items, our team will inspect them to ensure they meet our return criteria. If approved, we will process your refund to the original payment method within 1 day.

Return Conditions:

Items must be returned within 7 days of delivery.

Items must be unused, unworn, and in their original condition.

Original tags and packaging must be intact.

Personalized or customized items cannot be returned unless defective or damaged. We are happy to repair or exchange any faulty items.

Exchanges:

We offer direct exchanges. If you want to exchange an item for a different size, color, or style, initiate a return for the item you wish to exchange and place a new order for the desired item.

Order Cancellation During Build:

If you cancel your order during the build process, a £40 fee will apply due to labor and parts used. Notify us within 24 hours of purchase to cancel without a fee.

Contact Us:

For any questions or concerns about our returns policy, contact our customer service team via email - info@arabicwatches.co.uk. We're here to ensure you have an exceptional shopping experience with us.

Thank you for choosing Arabic Watches. We appreciate your business!